Efforts include the launch of Project Polaris, a significant software development initiative, and the expansion of its Tampa headquarters

TAMPA, Florida, Oct. 5, 2017 — Greenway Health, a leading health information technology and services provider, today announced sweeping initiatives to help its customers thrive in the rapidly changing healthcare marketplace: a significant development effort to produce its next-generation software platform and a major investment to enhance its business operations.

“Together, these investments will result in even better customer service and a more intense focus on helping physicians transform their practices for future success,” said Greenway Health CEO Scott Zimmerman.

Project Polaris

Greenway will transform its current software solutions into a state-of-the-art, next-generation practice management and electronic health record platform that will combine the best attributes from all its market-driven solutions. The initiative, known as Project Polaris, is expected to last 18-24 months.

Greenway is committing to its customers that it will continue to develop and support all of its current platforms and all its solutions and services in use today. Customers will continue to see enhancements to their current solutions as the next-generation platform is being developed.

Project Polaris will help address the mounting challenges facing practices today, including: improving the patient experience and the health of populations, reducing costs, avoiding provider burnout, driving practice efficiencies, staying compliant, and, perhaps biggest of all, embracing new reimbursement payment models.

The platform will re-imagine support for customers’ daily work — from end-to-end automated scheduling at a glance to frictionless physician documentation. Care plans will be available to clinicians, patients, and care coordinators.

It will also re-envision referral management, role-based analytics, the needs of larger customers, and provide visibility into the impact caregivers’ decisions have on patient cost and value-based revenue.

Customers will benefit from functionality that supports the way they work, innovation delivered at a faster pace, and lower total cost of ownership. Built on a micro-services architecture, this next-generation platform will meet customers’ growing needs for a highly scalable and resilient solution for enhanced performance.

“We will produce a platform that enables caregiver agility, so they can more easily adapt to the healthcare environment’s continuous change, and builds on the best of our current capabilities to make them even better. This platform will open new doors, enabling our physicians to deliver even better patient care at lower costs, manage their practices more efficiently, comply with regulations, and meet their patients’ rising expectations.”
Scott Zimmerman, CEO, Greenway Health

Greenway is creating an advisory board to provide guidance on what customers want to see in the new platform, and is engaging a firm that specializes in user experience to ensure an intuitive user experience. It also is building out capabilities to make migration easier for customers and prospects interested in the platform.

Zimmerman said, “We are building a system that will genuinely delight customers by transforming the way they work, allowing them to get back to why they fell in love with medicine in the first place.”

Unifying Operations

To further enhance its ability to support customers and increase its development efforts, Greenway will unify its operations by relocating certain functions to its Tampa headquarters early next year.

As part of the company’s business continuity plan, the Carrollton, Georgia, office will continue to house certain customer-facing responsibilities, such as customer support and Greenway Revenue Services.

Unifying more functions in Tampa will enable faster decision-making, more effective communication and collaboration, and greater speed and agility in responding to customers’ needs. Impacted employees will be offered the opportunity to move to Tampa, along with relocation assistance.

Zimmerman said the major development initiative and the strengthening of operations are both significant investments in the future of their customers’ and employees’ success and a commitment to improving lives by expanding possibilities in health care.

“In the long term, it’s clear that incremental change will not be enough to help our customers thrive,” he said. “These steps ensure that today, tomorrow, and for many years to come, we will be part of our customers’ transformation by creating solutions that expand possibilities in care.”

About Greenway Health

Improving health is at the heart of Greenway Health’s work. We connect providers to the right information and insights, at the right place and time, so they can make patient-driven care a reality while navigating the ever-changing healthcare system. Greenway delivers exceptional service through a deep team of clinical, financial, and technology experts committed to innovations that keep people healthier and happier. We partner with over 10,000 organizations and 75,000 progressive providers across more than 40 specialties, which translates into more than 100 million lives that are touched by our solutions. All of Greenway Health’s solutions and services are designed to meet our companywide goals of serving physicians, connecting the industry, and empowering better care. Whether as a customer, strategic partner, or staff member, we invite you to partner with us to create a smarter healthcare system. For more details, call (866) 242-3805 or follow Greenway on FacebookTwitter and LinkedIn.

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Greenway Health
Marissa Carlson, (813) 202-5125
Vice President, Marketing