Consumer Privacy Request

Important Notice: If you need help logging into your Patient Portal, please see these instructions. For medical records or related questions, please contact your provider directly.

Please note, this form has no relationship with the past, present, or future healthcare you have or will receive as a patient from a Greenway healthcare provider (as that information is regulated by HIPAA) or the technical aspects of accessing My Health Record (the Greenway patient portal). The information you provide while using this form relates to you as a consumer, not a patient.  If you are a patient, contact your healthcare provider regarding your data.

The information you provide as part of this request will be used only to assist us in processing your request. We may request additional information, if needed, in order to complete our verification process. We will attempt to respond to a verifiable consumer request within thirty (30) days of its receipt. If we require more time (up to an additional 30 days), we will inform you of the reason and extension period in writing. We will also explain the reasons we cannot comply with a request, if applicable. If the applicable state’s laws provide a different timeframe for response, we will comply with such state’s laws.