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The Academy: You’ve been accepted!

With Cures Act requirements on the horizon, the
21st Century Cures Academy is your go-to destination for education and resources. EXPLORE THE ACADEMY

Convenient options to best assist and support your practice

Log a case

Report issues and check status.

The optimal approach for most support issues.
(Available 24/7)

Live Chat

Chat directly for a quick response.

Normally the fastest path for non-complex support issues.
(Available 8 a.m. - 7 p.m. ET)


Call us at 877-932-6301, option 2.

Available 8 a.m. - 8 p.m. ET.
(If possible, avoid the peak hours of 11 a.m. - 3 p.m. ET)

*Must be a registered user on the account to receive assistance.
Not a registered user? Click here

My Greenway: Your support, training, and resource center

Support cases and Live Chat

Request an update or report an issue by logging a case or live chatting directly with a member of the support team.

Log in to My Greenway

Free training

Refresh your skills and learn new ones using free product- and role-specific modules — a great source of support for new employees as well.

Log in to My Greenway

Product information

Product roadmaps, templates, and technical workflows shed light on product release features. Release readiness courses, e-learnings, and webinars are also available.

Log in to My Greenway

Reporting success resources

Visit the Regulatory Resource Hub for learning materials, targeted videos, and expert solutions to help you report successfully and with minimal frustration.

Log in to My Greenway

Knowledge base

Brush up on your knowledge with how-to articles, release notes, workflow advice, information bulletins, and other resources.

Log in to My Greenway

COVID-19 resources for clients

In light of the workload the developing situation has placed on practices, this page provides a one-stop resource for communication related to the pandemic. Here you’ll find:

  • Ongoing product updates
  • Product templates, technical workflows, and billing-related documents 
  • All past email communications
  • Webinar invites and recordings
  • Additional information as it becomes available


Focused, knowledgeable support

Client Support team members bring clinical and advanced IT expertise, with backgrounds in healthcare, consulting, project management, software support, and HIPAA compliance.

EHR and practice management training for top results

Free My Greenway training modules

Refresh your skills and learn new ones using free product- and role-specific modules — a great source of support for new employees as well.

Log in to My Greenway

Remote training sessions

Practice managers and clinical staff can access remote video training from their homes and offices. These sessions enable experienced and new users alike to achieve the best results with Greenway solutions. Fees may apply.

Request Training

On-site training

Greenway's training and implementation specialists visit your practice and train your staff one-on-one or in a group setting. Fees may apply.

Request Training

Greenway Certified

For customers interested in practice management and EHR certification, experienced instructors lead hands-on, scenario-based sessions at Greenway’s corporate offices in Tampa, Florida. Fees may apply.

Please contact us to check availability.

Request Training

Interested in upgrading or adding new solutions to your account?

Not a registered user?

If you would like to be added to the account as an approved contact:

  1. Have your system administrator add you through My Greenway.
  2. Have an approved contact from your company reach out to your Greenway account representative to request the addition.