Our first-contact resolution rate when customers call for support ... and we're striving to make that number even higher.
"The customer service at Greenway Health is outstanding. I would give them high marks across the board."
Focused, knowledgeable support based 100% in the U.S.
Greenway’s support teams provide quick and effective assistance the first time … so you can get back to caring for your patients.
You can access on-demand answers to questions you and your peers have asked, plus you can submit cases and check their status.
Another advantage to entering the Customer Community, you can message Greenway Health through the web portal for quick, written responses.
Call the Greenway Health support team whenever you need more in-depth assistance with clinical situations or advanced information technology issues.
Partnership built on collaboration
When you invest in Greenway, you get the most out of our solutions. Our knowledgeable support team has extensive EHR training. Its members are dedicated to helping you get the best return on your investment.
Do you spend too much time looking for answers? Our team responds to questions quickly, providing support to users of our EHR and practice management solutions, patient engagement and analytics tools, and other products.
Greenway’s experienced team members work with your organization to ensure your success. Our background and experience includes:
- Practice management
- HIPAA compliance
- Project management
- PMI certification
“I feel good about communicating problems with Greenway Health. They’re our partner and we work together to solve problems.”
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