98%

Our first-contact resolution rate when customers call for support ... and we're striving to make that number even higher.

"The customer service at Greenway Health is outstanding. I would give them high marks across the board."

Christine Quallen
practice administrator, The Hand Center

Focused, knowledgeable support based 100% in the U.S.

Greenway’s support teams provide quick and effective assistance the first time … so you can get back to caring for your patients.   

My Greenway

You can access on-demand answers to questions you and your peers have asked, plus you can submit cases and check their status.

Chat

Another advantage to entering the Customer Community, you can message Greenway Health through the web portal for quick, written responses.

Phone

Call the Greenway Health support team whenever you need more in-depth assistance with clinical situations or advanced information technology issues.

Let us be your guide

If you’ve ever felt inadequately prepared or even abandoned by your technology vendor, Greenway Health understands.

We guide you through our software and services by providing health information technology training and implementation services.

Together, we will optimize your medical practice, clinic, or health system, and set the stage for long-term success.

Partnership built on collaboration

Investment in training

When you invest in Greenway, you get the most out of our solutions. Our knowledgeable support team is dedicated to helping you get the best return on your investment. 

Informed answers, fast response

Do you spend too much time looking for answers? Our team responds to questions quickly, providing support to users of our EHR and practice management solutions, patient engagement and analytics tools, and other products.

Qualified support

Greenway’s experienced team members work with your organization to ensure your success. Our background and experience includes: 

  • RN/LVN
  • Practice management 
  • Coding
  • Consulting
  • HIPAA compliance
  • Project management
  • PMI certification

Expert support for exceptional results

Greenway Health provides ongoing care, guidance, and answers as an extension of a customer’s investment with us.

Experienced in clinical environments and advanced information technology, our team members handle all aspects of your support requests. 

We have a solution for every challenge

Technology and services that seamlessly span the front office, clinic, and billing office that help you deliver exceptional care and meet business goals.

“I feel good about communicating problems with Greenway Health. They’re our partner and we work together to solve problems.”

Carmela Hewitt
assistant practice manager, Allergy Asthma & Immunology Associates, Ltd.

Partner with Greenway Health. Connect with experts