Customer Support
Greenway Customer Support combines AI-powered self-service, trusted expertise, and training resources to help you find answers and resolve issues faster.
Fast Answers. Expert Support.
GAIL Chat
Ask GAIL for immediate answers, guided troubleshooting, and support day or night. Available 24/7/365.
Your front door to Greenway Support.
Phone
Speak with GAIL or connect with a support specialist.
Call us: 877-932-6301
Specialists available 7a.m.–8 p.m. ET.
*Must be a registered user on the account to receive assistance.
Your Resource Center for AI-Enabled Support and Expert Training
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Start with GAIL for immediate answers and guided troubleshooting. If additional help is needed, GAIL can connect you with the right support specialist.
AI-Powered Support. Experienced Experts.
If GAIL can't resolve an issue, our specialists receive the conversation context so you can pick up where you left off.
Customer Support team members bring clinical and advanced IT expertise, with backgrounds in healthcare, consulting, project management, software support, and HIPAA compliance.
EHR and practice management training for top results
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Refresh your skills and learn new ones using free product- and role-specific modules — a great source of support for new employees as well.
Not a registered user?
If you would like to be added to the account as an approved contact:
- Have your system administrator add you through My Greenway.
- Have an approved contact from your company reach out to your Greenway account representative to request the addition.