Best practices for telehealth during COVID-19 — before, during, and after a visit

During the COVID-19 pandemic, telehealth has become a critical tool that allows providers to offer patient care while reducing the risk of exposure.

Recent changes from the Centers for Disease Control and Prevention (CDC), the Centers for Medicare & Medicaid Services (CMS), and other entities now make it easier for practices to be reimbursed for the care they provide.

How can your practice succeed with telehealth?

Watch this webinar as our clinical and practice management experts walk you through conducting a telemedicine visit, from preparation to follow-up and billing. You’ll learn tips for getting the most out of these visits using tools you already have.

During the webinar, we cover these topics:

Preparing for the visit
Communicating instructions two days prior
Conducting a virtual check-in
Accessing the consent form in the portal
Collecting the co-pay
Developing a good “web-side” manner
Scheduling a follow-up visit with a nurse
Following up with patients afterward
Documenting and billing for the visit

Available for Greenway customers only, this webinar recording may be accessed via My Greenway. Customers can click here to log in to My Greenway. To view the recording, click the file titled "Webinar Recording - Conducting a Telehealth Visit."

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Patient Engagement

Medical Practice Management Software

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Additional Resources

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