A smarter approach to
patient engagement
Greenway Patient Connect improves provider-patient interactions by making communication, scheduling, and registration more efficient. Harnessing the power of AI, it helps patients stay informed, manage appointments, and complete intake while reducing administrative workload for staff.
Better Communication
Keep patients connected with omni-channel messaging. Automate appointment reminders, recall notices, and updates to reduce no-shows.
Simplified Scheduling
Empower patients to book appointments online, access automated rebooking, and join a waitlist to help your practice fill gaps and maximize availability without taking up valuable time.
Faster Registration
Improve the registration experience with digital forms, mobile-friendly intake, and pre-appointment checklists to reduce paperwork and make check-in more efficient.
Within a year, a 23-provider practice doubled daily referral processing, adding $412,000 in revenue
A 5-provider practice booked 45% of available appointment offers through text-first communication
Patient Connect offers modular solutions that fit your workflow. Take advantage of our value-focused core bundle—Greenway Patient Communications, Greenway Patient Scheduling, and Greenway Patient Registration. Or, customize your approach by selecting the elements that best align with your practice's needs.
Greenway Patient Communications
Automated Reminders: Reduce no-shows with timely, personalized messages that keep patients on track with their appointments.
Omnichannel Communication: Connect with patients through HIPAA-compliant SMS, secure chat, voice, and email, providing consistent communication across multiple touchpoints.
Customized Notifications: Keep patients informed about new services, and important updates with tailored messaging based on their preferences.
Greenway Patient Scheduling
Online Scheduling: Allow patients to book appointments at their convenience with rule-based, EHR-integrated scheduling that aligns with your practice’s availability.
Smart Rescheduling: Fill last-minute cancellations with intelligent rescheduling and waitlist features, helping to optimize provider schedules.
Instant Waitlist Offers: Reduce staff workload by automatically offering open slots to waitlisted patients, eliminating the need for manual outreach.
Greenway Patient Registration
Mobile-Friendly Intake: Simplify paperwork with digital forms that allow patients to complete registration in advance, including insurance capture, for a faster arrival process.
Digital Check-In: Offer a convenient, contactless process where patients can confirm appointments and update information directly from their phones.
Forms Integration: Automatically sync patient-submitted forms into the EHR, reducing manual entry and improving record accuracy.
Greenway Patient Referral Management
Patient Updates: Keep patients engaged throughout the referral process with interactive notifications, appointment details, status updates, and next steps.
Referral Workflow: Simplify referral management by tracking both inbound and outbound referrals, setting reminders, and supporting timely follow-ups for better coordination of care.
Greenway Patient Social Front Door
Patient Feedback: Encourage patients to share their experiences through ratings and reviews, helping to strengthen your online reputation and attract new patients.
Google Business Profile Integration: Make appointment scheduling even easier by allowing patients to book directly from your Google Business Profile, eliminating extra steps for your staff.
Greenway Patient Call-Center Operations
AI Chatbot: Reduce call volume and wait times by offering self-service options for scheduling, FAQs, and general inquiries available through an AI-powered chatbot on your website.
Digital Call Deflection: Improve patient experience by streamlining IVR routing, directing callers to digital self-service options for appointment scheduling, medical record requests, directions, and more.
Specialty clinics reached a 94% digital intake completion rate, saving four minutes per patient and 280+ staff hours monthly.
Related Resources
Susan's Journey: How Greenway Patient Connect Improves Patient Engagement and Care
Greenway Patient Connect Features & Quick Tips
Greenway Patient Connect: Enhance Every Patient Interaction
How Greenway Health Advances Equity in Tribal and Urban Indian Healthcare
