Education, communication make EHR implementation easier
Moving to a new EHR can cause stress.
A practice may reduce patient volume to give staff members time to learn the new system, causing a temporary dip in revenue and making it imperative to get up to speed quickly.
“A lot of hesitancy goes into making the decision because it can be so disruptive,” said Deana Jackson, practice manager for Affinity Women’s Health Care, a Greenway customer who uses the Intergy platform. “Once a decision was made, training went very smoothly.”
As Deana’s experience shows, moving to a new EHR doesn’t have to be a disruption. That’s why we offer Greenway Go-Live — to make the transition to Intergy smooth. Greenway Go-Live delivers hardware and software solutions with foundational training, periodic status calls, and a dedicated support team for 90 days after a practice goes live.
Consider the experience of Courtney Force, biller and coder for Camp Lowell Cardiology. The practice implemented Intergy after switching from another vendor.
“We just went live, and we had an onboarding team I could not stop talking about,” Courtney said. “I can’t say enough good things.”
When Greenway customers begin implementation, they are assigned a project manager who works with them through calls and other forms of communication.
“The project manager will meet with the practice’s key contacts every week to make sure the implementation is on track and any questions are answered,” said Gina Morrell, director of training and implementation services for Greenway.
Greenway’s Professional Services team sets up the server and connects the customer to the Intergy system. The team pre-loads CPT and ICD-10 codes, insurance plans, and other core support files into the system.
Throughout this time, customers participate in Virtual Interactive Academy (VIA) e-learnings, which they can access on their own time through My Greenway. The VIA e-learnings are tailored to various roles, such as office manager, clinical staff member, or billing staff member.
During implementation, trainers conduct remote sessions to ensure customers are progressing with their VIA e-learnings and prepared for their system go-live.
Building the relationship between customers and Professional Services is a major benefit of implementation.
Is your practice about to go live on Intergy? Greenway facilitates the change in the following ways:
Weekly calls with the project manager
Installation and system setup
Uploading support files
VIA e-learnings specific to role
Remote training sessions with an implementation consultant
Conversion of data
Onsite go-live support
Go-live and beyond
By the time a practice goes live, staff should be ready to schedule appointments, check in patients, run billing, and perform other tasks necessary to run the system. Professional Services will be on site to provide support during go-live.
“When a practice starts using their new system, there will be questions,” Gina said. “We will be onsite to keep things moving and minimize disruption.”
Greenway provides additional guidance through an onboarding call with Professional Services and Customer Support. The call covers everything support-related, including how to use My Greenway, use chat, log a support case, request an upgrade, find answers in our knowledge base, and submit an enhancement idea.
Customers said the transition from implementation to go-live went smoothly. At Affinity Women’s Health Care, it was “as easy as any transition of this magnitude can be,” Deana said.
Customers will have access to the onboarding team for 90 days post go-live. Greenway onboarding technicians handle no more than 10 customers at a time, ensuring each one receives adequate attention.
“Between the go-live date to where we are now, there were virtually no problems at all,” Deana said. “It was a good three months of hard, concentrated work.”
After your practice goes live, you can expect support in these forms: