Federally Qualified Health Centers (FQHCs) serve millions of patients each year, often while navigating complex eligibility requirements, limited resources, and increasing administrative demands. Many organizations face hidden gaps in front-end workflows, system configuration, and documentation processes, leading to missed revenue opportunities and inconsistent patient support.
In this video, Maberly Brown, Senior Revenue Consultant, CPB, CPPM, shares how FQHCs can strengthen revenue cycle management (RCM) by improving patient eligibility identification and streamlining workflows across front desk, clinical, and billing teams. Watch to learn the first steps required to verify patient eligibility, reduce denials, and better align people, processes, and technology to support a more efficient, compliant patient journey.
Related Resources
The Revenue Cycle is Broken (Because It Was Designed That Way)
A Day in the Life of a High-Performing RCM Team
Is Visibility Enough? 5 Realities About Revenue Cycle Performance
