IVR Advantage – Inbound and Outbound Voice Solutions
A solution by RevSpring
IVR Advantage™ is the trusted IVR solution for healthcare organizations, delivering seamless inbound and outbound automation to improve patient engagement. Combining IVR with our expertise in payments, RevSpring can simplify the billing process, reduce administrative burdens, and improve financial outcomes. IVR Advantage also empowers providers with a wide range of patient engagement use cases, from appointment management and care coordination to surveys and care reminders through inbound and outbound IVR and conversational Interactive Voice Attendant (IVA).
Offload up to 30% of inbound calls and empower your staff to focus on higher complexity patient billing issues by augmenting your inbound call flow with IVR. Easy-to-understand prompts are programmed specifically for healthcare and allow patients to make one-time payments, set up payment arrangements, check account balances or review payment history around the clock. If necessary, patients can transfer to a live agent for additional assistance during business hours.
Patients can also access our conversational Interactive Voice Attendant (IVA) that provides an AI-driven experience that answers more patient questions and resolves more calls within a single interaction. Our technology combines deep industry knowledge and advanced automation to ensure high conversation rates and minimal transfers to a live agent.
The outbound IVR component converts calls into payments and reduce AR days with automated reminders for upcoming payments or overdue balances. Customized scripting designed to engage individual patients at key intervals in the billing cycle is at the heart of our industry-leading solution. Through empathetic messaging and optimized workflows, our intuitive self-serve option guides patients to make secure credit, debit, HAS and ACH payments. Additionally, you can automate outbound communications, reminders, and tasks around pre-registration, appointment reminders, patient surveys, address and insurance changes, and more.
Solution Features
- Healthcare specific inbound and outbound IVR call flows
- AI-driven conversational Interactive Voice Attendant (IVA) responses to inbound calls
- Patients safely share payment details over the phone in a PCI-compliant manner
- Interactive reporting with graphics and configurable reporting to optimize your call flows
- Patient experience surveys including but not limited to: PROMIS, HOS, and CAHPS
