Episode 68 - 35 Years of Pediatric Care
Meyer Pediatrics, located in Sarasota, Florida, has been caring for the community for 35 years! Hear how its partnership with Greenway Health has helped fuel its success, and what’s in store for the practice over the next 35 years!
Joe: I'm Joe Agostinelli. And on this episode of "Putting Possibility into Practice," we'll introduce you to a pediatric practice celebrating their 35th anniversary, what has kept them going all of these years and what lies ahead for continued growth in the next 35 years or so. This is "Putting Possibility into Practice" and it starts right now.
I'm Joe Agostinelli, social media manager at Greenway Health, and welcome to this episode of our podcast, "Putting Possibility into Practice." If you are our new listener, we are glad you found us, and we invite you to subscribe to our podcast on your platform of choice. We'll go into all those platforms as we conclude today's show. And if you are a returning listener, thanks once again for tuning in. We are happy you have once again joined us for an episode.
And on this episode of "Putting Possibility into Practice," here at Greenway Health, we always like to celebrate the many successes of our customers that we are proud to partner with, and especially when they celebrate some big milestones. And over at Meyer Pediatrics, they are celebrating their 35th anniversary, which without getting into too many details of my age, well, I'm 5 years ahead of Meyer Pediatrics. You can do the math as to what birthday I'll be celebrating a little bit later this year, but 35 years, Meyer Pediatrics has been serving their community, and I welcome Kristin Silver. She is the practice administrator over at Meyer Pediatrics. Thanks for joining me today.
Kristin: Hi, Joe. How are you?
Joe: Good. Congratulations to you and the entire team on your 35th anniversary over there.
Kristin: Thank you. It's really a tremendous achievement, I mean, not only for Dr. Meyer, but you know, for the staff and for our community. It's just been a lot of fun, you know, celebrating this with him and coming up with lots of different ways to sell off a little bit, so.
Joe: And aside from the 35th anniversary, tell us a little more about the practice, you know, where you guys located, size of the practice, and maybe some of those extra activities that you just hinted on to celebrate the 35th anniversary.
Kristin: Sure. First, I just wanna say thank you for inviting me to participate, you know, in this podcast. This is a first for me, so I'm kind of excited about it. Dr. Meyer's office is in Sarasota, and we're in the heart of downtown, which is a great location. We're very busy. We have three providers. Besides Dr. Meyer, I have two mid-level nurse practitioners, both female. The reason I mention that is it's important as kids get a little bit older that they wanna sometimes see a doctor of their same gender, you know, when it comes time for physicals and stuff like that. So you know, we're happy to offer to our patients and families. You know, besides practicing for 35 years, Dr. Meyer has done a lot of stuff for the community, outreach, and sponsored, and been the team doctor for the baseball team at Sarasota High School. And you know, he's just been an integral part of the community for a long time.
Joe: You know, in this day and age, it's hard for practices to get to such a milestone like 35 years. So, I mean, you talked about being busy. How do you guys stay on top of the changing health care landscape and still continue to provide great patient care?
Kristin: Well, I can tell you that, with complete confidence, the number one reason is that Dr. Meyer is an excellent pediatrician. He has a stellar reputation. Beyond that, he's probably the smartest person that I know personally. But he's mild-mannered and patient. He has a natural ability to just create calmness when he walks into an exam room. Kids and moms love that. Families trust him, totally. And I think another part of having that kind of longevity is about our staff, and we've all worked together for many, many years. In fact, it's sort of a rarity these days, medical offices to find the kind of longevity that we have. Dr. Meyer's nurse just celebrated her 20th anniversary last week. So, that's a pretty big milestone in and of itself. I've got 16 years onboard. And the only person that we have that has less than three years is just someone that I hired three years ago. So, I mean, I think that that's really a testament to the culture in the office. You know, we love our job, and Dr. Meyer makes it easy, that's for sure.
Joe: And it's interesting you just brought up a couple of those points there. Just recently this week, we had published in our knowledge center on our website a blog that talked about burnout in the health care industry. But obviously, for you guys, you guys love what you do every day, continue to grow, and had been there quite a long time. So it's good to see you guys certainly bucking the trend. How does Meyer Pediatrics partner with Greenway Health?
Kristin: And I just wanted to add one other point to the longevity piece is that, you know, in our office, we try to make it a work environment where everybody feels respected. And I think that that is evident, because I think that that gets paved forward to our patients. A mom walking into the office with a sick baby on her hips, and she's greeted with a friendly, happy face. That's just priceless. And beyond that, the education and training for all staff keeps us, you know, on top and keeps us selling. And I guess I can kind of segue into the partnering with Greenway, because that's one of the main things or the most important things about Greenway that I like, is the training for staff and the ease of access to it.
Joe: And what products are you currently utilizing Greenway Health for in the practice?
Kristin: Yeah. We partnered with Greenway in lots of different ways. Prime Suite is the software that we actually are using daily. So we also use a lot of the add-on services that Greenway offers through its partners in the marketplace. We've had great success with almost all of them. It really makes things easier for us. We use the Patient Portal for bidirectional communication, appointment scheduling, lab results. We also use direct messaging with Updox, which is actually right in the software, which is really to use. And we recently added a new one called Rectangle Health, which allows us to process credit card payments, and the payment is directly posted into Prime Suite, which is a big-time favor for my front office. So, that's great.
Joe: And I think it does sound as a little bit, but you know, how does a vendor such as Greenway and our marketplace partners assist with the growth of your practice and contribute to its overall success?
Kristin: You know, Joe, it's interesting because, for our office, it's really not about growth. We've experienced times where we couldn't even accept new patients, you know. We had a better hold on it just for short periods of times where we probably would catch our breaths. But Greenway helps us to be successful because it allows us to work more efficiently with improved workflow processes that are, you know, easily found and recommended and be customized for you. We have better patient outcomes with the help of templates that I've been able to customize. From a technology perspective, Greenway keeps us relevant and up to date with new and unfortunately needed technology. And you know, I'm always seeing new stuff in the marketplace, lots of tools to help with practice management.
And probably the single most important thing now is the access, because now, patients have a lot more access today than they've ever had. And I find that, generally, they're more engaged with health care because it's so easy to access, and I think that that's a good thing. You know, parents can now log into the portal at 2:00 in the morning in their jammies if they want, you know, to print a vaccination record or make an appointment request. So the access helps us tremendously in terms of productivity, because it cuts down on back-and-forth phone calls between nurses and front office and patients. So we're able to meet the needs of our patients much quicker than ever before.
Joe: Now, what challenges would you say face, you know, maybe pediatric practices and even your practice on a daily basis in this day and age? Talk a little bit about that.
Kristin: I think, while there are multiple challenges, probably the biggest challenge and one of the most recent and ongoing challenges, not only for us but a lot of practices, is the additional work that comes with meeting the demands of all this regulatory reporting, and I'm referring to value or merit-based incentive programs, like MIPS or HEDIS or Meaningful Use or NCQA. So you know, I have a love-hate relationship with those measures and programs, because while, you know, you can receive incentives, it really creates a lot of extra work and reporting. So you know, constantly, more is being required from doctors and the office staff, of course, who support them. You know, we've had to support multiple interfaces, you know, public health entities and other doctor's offices and patients. And all, while doing that, we have to maintain, you know, certain security and privacy standards. And so it can become complicated and tricky, and sometimes it's really complicated to navigate. And also, the technology is expensive, you know, all that stuff, all those add-ons cost money. So it can be challenging trying to figure out how to balance it all and, you know, getting you to stay in business.
Joe: Now, what goals does the practice have for continued success in 2019 and beyond and the next 35 years perhaps?
Kristin: Well, you know, I mean, I hope Dr. Meyer's still practicing in 35 years. That'll put me up, you know, 85 or something, without giving my age away. Generally speaking, of course, the mission statement of the goal is the same, it's that you provide the best health care that we can for all of our patients, from birth all the way up to 21 years old. But for me, looking forward, I'm gonna work on getting the NCQA's accreditation for our practice, as it is the gold standard. But that's a lot of work. But I know that, with Greenway, there's the practice administrator dashboard and all of the analytics that will help me to make sure that I'm staying on track with it. So while it's a daunting task, it's certainly not impossible with the help from Greenway. And of course, I'm looking forward to the new platform that Greenway is gonna be, I guess, revealing soon, which is Polaris Project I think is the name of it. So I'm kind of excited to learn more about that.
Joe: You are correct on it, yeah, and certainly more to come on Project Polaris as we go towards the end of 2019. So we look forward to that. And continuing to partner with your practice, and we're excited to hear about your guys' anniversary and all your continued success. And we certainly thank you for your partnership and wish everybody their continued success and all the best moving forward.
Kristin: That's right, Joe. Thank you very much. It was a pleasure.
Joe: And once again, that was Kristin Silver of Meyer Pediatrics in Sarasota, Florida. She is the practice administrator. They're celebrating a big anniversary, 35 years this year in practice. We've talked a little bit on how we are proud to partner with them and had helped them get to this big milestone and hopefully the next big milestone down the road. So I wanna thank Kristin again for joining me on this episode of "Putting Possibility into Practice." And for more information on the products that we discussed during this episode, I invite you to visit our website at www.greenwayhealth.com. And as I mentioned in the introduction, if you have not yet done so, I also invite you to subscribe to our podcast, and you'll receive notifications each week when new episodes are published. And you can find our podcast on Apple iTunes, Google Play Podcasts, Stitcher, fm.player, SoundCloud, Libsyn, Spotify, TuneIn Radio, iHeartRadio, and lots more platforms coming soon. I'm Joe Agostinelli, the social media manager at Greenway Health. And this has been another episode of our podcast, "Putting Possibility into Practice." Thanks for listening.