Digital First
A solution by RevSpring
RevSpring’s Digital First solution closes the digital gap in healthcare financial communications to deliver the digital experience that patients want, and providers need, to optimize effectiveness. Combined with a more strategic balance of printed communications, our digital first approach allows healthcare organizations to shift confidently to digital delivery, which is faster, more easily actionable, and less expensive than print and mail for patient billing and payments.
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RevSpring communicates with patients in every zip code across America. We send 1.5 billion pre- and post-service messages annually, through every channel. We’ve learned from patient’s actual behavior how they engage and pay—and, as a result, we have developed the technology to maximize and use communication channels that will best meet their needs.
RevSpring’s Digital First solution prioritizes digital delivery in advance of printed communications. This digital-first approach actively promotes non-paper billing to patients who are most likely to engage digitally.
Providing important financial information to patients using SMS/text messages and email allows patients to act on that information sooner and at a lower cost. Because patients who engage digitally tend to pay digitally, by reducing lockbox and human-assisted call center payments, providers can carve out costs using more cost-effective channels. Providers can choose to suppress statements that are delivered digitally based on patient preference and can automatically send the printed content based on patient action. Once engaged digitally, patients are more likely to expect and act on additional communications from digital channels.
Solution Features
- Simplifies a provider’s digital shift by prioritizing digital while using print strategically
- Providers can choose to suppress printed statements that are delivered digitally
- Manage patient preference centrally
- Works with RevSpring and other third-party payment portals
This is not a digital only solution
