How Greenway Health Stacks Up: A Competitive Analysis of Healthcare Technology Solutions

1. Patient Care and Engagement 

Delivering exceptional patient care goes beyond just treating patients—it’s about providing a seamless experience that supports both clinical and administrative needs. Greenway leads the pack with its robust and customizable patient engagement tools. 

• Greenway Health: Greenway is focused on delivering an automated healthcare experience by offering a comprehensive suite of tools designed to enhance the provider and patient experiences. These tools include ambient documentation, real-time clinical decision support, and end-to-end patient engagement. These solutions help streamline workflows, ensuring practices can deliver quality care without added complexity. Greenway further expands the value of these solutions by integrating them seamlessly into daily operations, offering flexibility and customization that other platforms struggle to match.
• eClinicalWorks: eClinicalWorks supports patient engagement through its Healow platform and has integrated AI-powered ambient listening technology for clinical documentation. However, many users report that the platform's one-size-fits-all approach and lack of specialty-specific functionality limit its flexibility. Additionally, Healow users often experience difficulties with patient messaging, password resets, and issues related to system upgrades.
• Veradigm: Veradigm includes features like appointment reminders and patient messaging, and also offers conversational AI capabilities for billing. However, its patient engagement platform is often criticized for confusing workflows and disjointed information. Users report that the system lacks a deep understanding of medical office workflows, particularly in specialized practices.
• athenahealth: athenahealth’s patient portal and self-scheduling tools are praised for their ease of use. However, its patient engagement platform, athenaCommunicator, is seen as “clunky,” with users voicing concerns about limited improvements in functionality over time. While patient-facing features are intuitive, the lack of investment in enhancements affects the overall user experience.     

2. Compliance and Regulatory Support

Compliance is a key concern for healthcare practices, and staying ahead of regulatory requirements is crucial. Greenway makes compliance simple, providing tools that help practices not just meet, but exceed regulatory standards. 

• Greenway Health: Greenway’s integrated compliance and analytics tools, including a comprehensive MIPS dashboard and real-time monitoring, keep practices ahead of regulatory changes. The seamless integration of these tools into daily workflows ensures compliance is managed efficiently, without additional complexity.
• eClinicalWorks: While eClinicalWorks offers basic compliance monitoring, users often report poor integration between systems, which can complicate regulatory tasks. Additionally, inconsistencies across its platforms can hinder compliance efforts.
• Veradigm: Veradigm’s analytics platform is a strength, but its interoperability with third-party systems is often limited, which can negatively impact regulatory support. Furthermore, clients have noted that MIPS support is offered as a separate charge, adding to the overall cost of maintaining compliance.
• athenahealth: athenahealth provides strong compliance tools, but users report  challenges with quality measure reporting, where some patients who should be included are not properly captured in the reports. Additionally, feedback on connecting to Health Information Exchanges (HIEs) is mixed.  

3. Technology and User Experience 

An intuitive platform is essential for efficient practice management. Greenway is designed with user-friendly interfaces that make it easy for practices to get up and running quickly.  

• Greenway Health: Greenway is continually delivering new innovations to users, including integrated document management and AI driven helper technologies. The interface within Greenway’s technology is highly customizable, making it easy to use across a variety of specialties. Its streamlined workflows and robust data analytics help ensure practices can deliver top-tier care without the steep learning curve.
• eClinicalWorks: eClinicalWorks offers some innovative features, such as a virtual assistant and AI-powered tools, but users frequently report poor system integration and a lack of proper training, making the platform harder to use effectively.
• Veradigm: Veradigm is known for its analytics-driven platform, but many users describe the system as cumbersome and click-heavy, which slows down overall productivity.
• athenahealth: athenahealth is fully cloud-based, offering stability and ease of use with a modern interface. However, its interoperability with third-party tools can be limited, and users have reported issues with system downtime.   

4. Cost and Value 

While pricing is always a consideration, it’s important to weigh the overall value that each vendor brings to the table. 

• Greenway Health: Greenway offers a tiered pricing model that grows with your practice, delivering strong ROI through built-in compliance and engagement tools. Their end-to-end platform approach to delivering solutions that ambulatory practices need also helps avoid the need for expensive third-party add-ons while benefiting from a full suite of solutions designed to optimize care delivery and compliance.
• eClinicalWorks: eClinicalWorks is known for its competitive pricing, but its per-claim fees for telehealth and messaging can quickly drive up the total cost.
• Veradigm: Veradigm promotes flexible pricing, offering rates of 5% of collections for RCM services, with an additional 2-3% for EHR/PM for scaling customers. Other users pay a “reasonable” per provider per month (PPPM) fee. Despite these options, many clients have expressed concerns that the platform’s functionality does not improve in line with its costs, leading to dissatisfaction with the overall value provided.   
• athenahealth: athenahealth operates on a percentage-based revenue model, with charges typically ranging from 4-15%. This model can lead to higher costs, especially for practices with large revenue streams, and the unpredictable pricing structure can make budgeting difficult. 

Choosing the right healthcare technology partner is critical for the success of your practice. Greenway stands out from the competition with its focus on provider experience, patient care, compliance, and overall return on investment. While eClinicalWorks, Veradigm, and athenahealth offer notable features, Greenway’s platform approach to automating the healthcare practice, strong feature integration of advanced tools, and customizable solutions make it the superior choice for practices looking to streamline operations and enhance the healthcare experience.