With a proven track record of creating high-value customer experiences, Fosmire joins Greenway as the company celebrates recent KLAS recognitions
TAMPA, Florida, April 16, 2019 — Greenway Health, a leading health information technology and services provider, today announced Robert Fosmire has been named senior vice president of customer success. Fosmire will lead in developing and delivering organizational capabilities and services that help customers better navigate value-based care, maintain a successful practice, and deliver exceptional care to patients.
With more than a decade of experience serving in customer success roles, including seven years in healthcare IT, Fosmire is an experienced senior leader focused on delighting customers, prioritizing their issues and elevating their achievements. He has led large teams in both consumer and business-to-business applications, fueled by his belief that organizational success depends on customer satisfaction at every level.
A Legacy of Provider Satisfaction
“Our company revolves around our customers. A great Greenway experience requires timely and accurate communication and proactive engagement, as this enables us to swiftly address and resolve the most pressing challenges and needs of our customers,” said Kimberly O’Loughlin, president of Greenway Health. “With the addition of Robert, we look forward to furthering customer loyalty and operational effectiveness.”
Fosmire joins Greenway as the company celebrates high customer marks and multiple distinctions in the 2019 Best in KLAS: Software & Services report. Intergy, the company’s cloud-based electronic health record (EHR) and practice management solution, was recently named KLAS’ most improved physician practice product for mid-sized providers due to its customer satisfaction responses and overall value against competitive solutions. Intergy saw a 19% increase in overall score, while Greenway Revenue Services was noted as the top-ranked choice for revenue cycle management (RCM) for providers.
“My passion has always been finding customer-centered applications and taking them to the next level,” Fosmire said. “With Greenway’s proprietary technology and strong focus on quality, compliance and innovation, I am eager to join the team and identify new ways we can partner with our customers to help them run a successful practice.”
Most recently, Fosmire served as vice president of customer success at Kareo, and previously held the role of senior vice president of client success at NextGen Healthcare. Fosmire obtained his Bachelor of Arts from California State University-Long Beach and also has a Master of Business Administration degree from the University of La Verne in southern California.
About Greenway Health
Fueling our customers’ success is at the heart of Greenway Health’s work. Driven by our five-point customer pledge and our mission to be trusted advisers, we provide innovative technology, quality services, and strategic partnerships that help practices grow profitably, improve patient outcomes, run efficiently, and remain compliant with federal and state regulations. Greenway’s team of clinical, financial, and technology experts is committed to innovative solutions that keep people healthier and happier. We connect providers to the right information and insights, at the right place and time, so they can make patient-driven care a reality. Greenway partners with organizations and progressive providers across multiple specialties, which translates into millions of lives touched daily by our solutions. For more details, visit www.greenwayhealth.com, call 877-537-0063, or follow Greenway on Facebook, Twitter and LinkedIn.
ARPR, on behalf of Greenway Health