True Access™
A solution by RevSpring
True Access™ clearly and accurately fills the gaps in preservice coverage verification and estimation of patients’ financial obligations. Your staff gains consistent workflows and patients receive precisely tailored payment options. True Access includes additional patient access tools for staff to support eligibility and address verification, medical necessity, prior authorization, and registration quality assurance.
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With True Access from RevSpring, you receive proven solutions that support four critical areas:
- Coverage Determination and Verification: Fast, simple and accurate resolution of all patient accounts prior to, or at the point of, service—no matter whether or not patients are insured, uninsured, underinsured and/or qualify for financial assistance. Includes Eligibility, Coverage Verification and Determination, and Medicaid Coverage Discovery.
- Claim Denial Prevention: True Access reduces time spent rebilling claims and reduces days in AR by submitting claims correctly from the start. Includes Prior Authorization and Precertification, Medical Necessity and Coordination of Benefits.
- Patient Financial Readiness and Increased Collections: Prepare patients for their financial responsibility and empower them to pay precisely what they can, when they can, from anywhere. Accurate estimates, seamlessly integrated with RevSpring’s PersonaPay portal, enable patients to manage their balances with confidence. Our hassle-free billing-adjustment solution also allows providers to confidently request payments in advance.
- Tools, Workflows and Reporting for Staff: Empowers staff with intuitive workflows
and a modern user interface to manage registration quickly and efficiently. Intuitive staff views based on work queues and guided workflows drive consistency and accuracy, saving time for patients and staff. Our tools also allow you to monitor staff performance. Our True QA module provides real-time visibility into data accuracy, seamless integration and automated auditing.
Solution Features
- Estimates generated from actual charges, case rate, and contract terms
- Robust staff user interface with intuitive
- Self-service patient experience that aligns with staff-facing tools
- Includes a preservice instance of RevSpring’s Best in KLAS 2025 payment portal
- Automated audits of patient registration data for accuracy and completeness
