Steer Health – Growth and Automation Platform
Steer Health is an AI-powered growth and automation platform built to help Greenway practices acquire more patients, streamline front‐office work, and keep schedules full. We unify the digital front door—search, website, chat, phone, and messaging—into one engine that books appointments directly into Greenway, automates previsit tasks, and drives five‑star patient experiences. The result: less staff workload, fewer no‑shows, faster collections, and measurable growth.
Works with:
Categories:
1) Digital Discovery & Self‑Scheduling
Turn online interest into booked visits. Steer Health publishes provider/service pages, intelligent widgets, and chat to guide patients to the right appointment. Real‑time two‑way scheduling respects provider rules and templates set in Greenway.
2) Previsit Automation & Intake
Eliminate manual data entry with mobile-first registration, insurance capture, e‑consent, and payments. Patients complete everything from their phone; staff review and approve. Completed data returns to your system (discrete where supported, otherwise as a summary/PDF).
3) Omnichannel Communications
Reduce no‑shows and call volume with automated reminders, two‑way SMS, email, and voice. Patients can confirm, cancel, or reschedule in seconds; schedule changes sync back to Greenway.
4) AI Voice for Call Handling
Deflect routine calls with an AI agent that answers questions, checks availability, schedules/reschedules, and routes complex issues to the right team—capturing every opportunity, even after hours.
5) Reviews, Reputation & Reactivation
Trigger post‑visit feedback and review requests, manage responses in one place, and automatically invite overdue or inactive patients back with targeted recall journeys.
6) Performance Analytics
See the full funnel—from web visit to booked appointment to completed encounter. Track campaign ROI, channel performance, show rates, and operational KPIs in one dashboard.
Solution Features
- Greenway‑aware online booking (new/established rules, visit types, locations, provider availability).
- Two‑way schedule sync for create, update, cancel, and status changes.
- Two‑way text messaging with saved replies, templates, and internal notes.
- AI voice agent for scheduling, FAQs, and after‑hours coverage.
- Mobile registration & e‑forms with ID/insurance capture and e‑consent.
- Automated eligibility (optional) via your existing clearinghouse/workflows or partner connections.
- Payments & copay collection before or after the visit (card-on-file supported).
- Smart reminders & waitlists with instant one‑tap confirm/reschedule.
- Reputation management with automated review invites and monitoring.
- Recall & reactivation campaigns based on time since last visit, service due, or custom rules.
- Web, chat, and form widgets that embed seamlessly on your site.
- Role‑based access & audit trails for admins, staff, and providers.
- Real‑time reporting on acquisition, conversions, show rates, and revenue workflows.
- SaaS delivery—no hardware; rapid deployment with guided onboarding.
Customer Testimonials
Dr. Kavitha Bhatia
Chief Medical Officer of Strategy, Prime Healthcare
“We are harnessing the power of advanced AI and automation through partnerships with industry leaders like Steer Health,” says Dr. Bhatia. “Throughout such partnerships, we embrace a multidisciplinary care approach and patient-centered thinking that helps us empower our patients and our staff simultaneously. This holistic approach creates a better healthcare experience for all while ensuring our goal of improving community and population health.”
Ledford Powell, MD, FACS, FCCP
President, Pacific Thoracic Surgeon, Laguna Hills, CA
“Patients are far more comfortable. Offices are far more comfortable. We began to look at this technology a number of years ago, and there was a lot of resistance because we do feel that there is definitely a human component required in healthcare delivery. But the majority of the heavy lifting, the hard work, the scheduling, the return of phone calls, benefits, and all the clerical stuff does not require direct physician care, nursing care, or even the care of allied health professionals. It really can be done through a well-designed digital platform like Steer Health.”
