PersonaPay Staff and Patient Payment Portal
A solution by RevSpring
RevSpring’s Best in KLAS 2025 PersonaPay payment portal empowers patients to pay precisely what they can, when they should, from anywhere. This online patient and CSR portal presents clear patient responsibility payment options tailored to each patient's unique financial needs including pay in full, payment plans, patient financing and financial assistance. CSRs are also able to securely take payments over the phone without requiring PCI compliant payment devices.
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Using PersonaPay’s intuitive interface, patients can easily set-up and manage electronic statement delivery, payment plans, card/banking information, and payment preferences. Front desk staff and customer service representatives can also leverage our intuitive portal interfaces to access, record, and verify patient insurance and billing information, as well as take credit/debit, ACH, and cash payments.
Customer Service Representatives also guide patients through a scripted post-service financial conversation that uses AI to present a tailored talk tracks and payment options for each individual. CSRs and front staff workers can also securely capture via IVR, text or email technology personal credit/debit and banking information without hearing the information directly or physically handling the cards. This mitigates PCI risk and lessens the dependency on payment devices.
Through solid analytics, an easy-to-use interface and a tailored approach to each patient, PersonaPay is the go-to solution for improving pay rates, fostering empathy and driving patient loyalty.
Solution Features
- Patient payment portal
- Secure authentication
“We’ve had 65% adoption in the digital environment and $300k in savings. We’ve also seen a more than $5 million increase in self-serve payments.”
- OhioHealth executive
