Inbox Health
Solution by Inbox Health
Inbox Health automates and modernizes the patient billing, support, and payment experience. The platform is seamlessly unified with Greenway Health Intergy, allowing users to oversee the full revenue cycle management process in one place. Inbox Health provides an exceptional patient experience and eliminates time consuming and inefficient manual tasks in the billing process so practices can focus on providing the best care to their patients.
Drive revenue with automated, efficient patient billing
Inbox Health personalizes the patient billing cycle, so you reach patients on the right channel, at the right time, with the right message. The platform reviews patients for billing based on your practice’s customized settings, then automatically sends easy-to-understand statements via the individual’s preferred communication channel (email, text, or paper mail). Over 98% of patients remain digital after one statement received through Inbox Health, reducing overhead costs and administrative work for staff.
Enhance the patient experience while improving collection rates with on-demand support
Billing teams reduce phone call volume by more than 50% by offering enhanced, empathetic support. Patients get answers to questions fast over live chat, text, email, or phone call. Simple issues, like updates to insurance information, are resolved through AI-powered smart responses in the platform. Inbox Health’s full suite of solutions allows you to fully outsource patient billing support, and its team resolves up to 90% of inquiries after the first touchpoint.
Deliver a patient-first payment experience
Accept a variety of convenient payment options, including credit card, digital wallet, ACH, IVR, and check. Patients pay on their time, including after business hours, through a HIPAA-compliant digital portal. Billing teams report a five-time increase in collection speeds with Inbox Health, and 95% of patients are satisfied with the experience.
- Automated billing cycles are tailored to patient preferences and behavior and intelligently adapt to maximize revenue.
- AI-powered patient billing support delivers responses to patient inquiries in seconds via live chat, text, email, or phone call.
- Certified API integration automatically syncs with Intergy so practices access all their patient billing notes in one place and generate detailed reports.
- Detailed analytics and reporting on patient demographics, billing cycles, past due collection review, month-end review, payment velocity, and collection rates influence business decisions that drive revenue.
- Patient-friendly statements arrive via email, text, or mail and are clear and branded for your practice.
- Patient payment portal is easy to access and navigate with a single click – no lengthy account number or password needed. Accept in-person and contactless payments via check, credit card, ApplePay, IVR (phone) and ACH transfer. Patients have the option to pay in full or set up payment plans to cover their balance.
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Testimonials
“My experience with Inbox Health was amazing. It was helpful, informative, and compassionate.” - Patient
“The only solution that focuses on the patient and provides a flexible and fully customizable experience. I’ve never seen this much collection on patient balances.” - Inbox Health client
