Health iPASS - Automated Billing
Solution by Health iPASS
Say goodbye to manual billing process and hello to automation with HealthiPASS' Patient Billing Manager. Once a claim is adjudicated, the platform automatically bills the patient through a Practice customized cadence via various payment modalities such as Text/Email to Pay, Online Bill Pay, Card on File and more.
Health iPASS’ Automated Billing is a digital-first solution designed to streamline patient billing and enhance revenue collection for healthcare providers. It automates the post-visit billing process, offering patients convenient, secure, and user-friendly payment options through email, text messaging, online bill pay, and electronic statements. In addition, our Automated Billing solution supports the ability to collect outstanding A/R balances on a custom cadence to increase collections of outstanding receivables.
Practices have reported collecting over 40% of outstanding bills using Health iPASS’ Automated Billing, significantly reducing the reliance on paper statements and manual processes. By offering multiple, convenient payment options and clear communication, patients are more likely to pay promptly, enhancing their overall experience. Automation reduces the administrative burden on staff, allowing for more focus on patient care and other critical tasks. Health iPASS Automated Billing provides a comprehensive solution for modernizing patient billing, improving cash flow, and enhancing patient satisfaction through its robust, automated features.
Solution Features
- Automated Billing: Once insurance claims are adjudicated, the system automatically sends electronic bills to patients via email or SMS, ensuring timely and accurate billing. Uncollected balances will automatically initiate a traditional paper billing statement.
- Flexible Payment Options: Patients can pay through various methods, including text-to-pay, email-to-pay, Visa, MasterCard, American Express, Discover, ACH, Apple Pay, Google Pay, and online payment portal; eliminating the need for usernames and passwords or downloading mobile applications.
- Customizable Reminders: The platform offers customizable billing reminders through unlimited emails, SMS, and voice messages, helping to reduce aged accounts receivable (A/R).
- Card on File & Flexible Payment Plans: Patients have the option to save a credit/debit card on file for future billing convenience, and set up installment plans, with automatic notifications and re-verification of balances to ensure accuracy.
- Integration with Practice Management Systems: Health iPASS integrates seamlessly to auto post payments to Greenway Intergy and Greenway PrimeSuite, facilitating real-time updates and efficient workflow management.
Our practice, Pediatric Associates of Austin (PAA) wanted to streamline front desk and back office workflows to reduce staff burdens while improving the patient experience. We were spending too much time preparing and sending paper statements as well as data entry tasks from paper forms including medical history and screeners. Our payment system at the time was also not collecting patient dollars effectively, leading to too much aged A/R and bad debt. The first month using Automated Billing we collected $11,000, reduced our paper statement volume by 40%, and saw a significant reduction of bad debt!Office of PAA
Learn why the best-run practices run on Health iPASS by clicking on the documents below:
Greenway Intergy x Health iPASS
Greenway Prime Suite x Health iPASS
