Dash® by Relatient
A solution by Relatient
Dash® is a comprehensive patient access platform that supports appointment scheduling across contact centers and digital self‑service channels, enabling staff to manage appointments efficiently through guided workflows while giving patients flexible options to schedule and manage care online or by phone. Having supported approximately 150 million appointments for 50,000 providers and their patients, the platform is proven to perform reliably at scale. Built‑in automation, including Voice AI, helps handle routine requests and reduce call volume, allowing teams to focus on more complex patient needs while improving access and operational efficiency.
Dash® is a comprehensive patient access platform designed to support appointment management across contact centers and digital self‑service channels. The platform enables scheduling teams to work from a single system with guided workflows that reflect organizational and provider preferences, helping ensure appointments are booked accurately and consistently. Patients benefit from modern, easy‑to‑use digital options that allow them to schedule and manage care independently, including outside normal business hours.
Having supported approximately 150 million appointments for 50,000 providers and their patients, the platform is proven to perform reliably at scale. For contact center teams, Dash® centralizes access to providers, locations, visit types, and availability, reducing staff training time and shortening call durations. Built‑in automation and intelligent call handling through agentic AI assist with routine requests such as new appointments, cancellations, and reschedules, helping reduce call volume and freeing staff to focus on more complex patient needs.
Across specialties, organizations using Dash® see measurable improvements in access and efficiency, including increased physician utilization, reduced call abandonment, and higher adoption of digital scheduling. By bringing contact center workflows, digital self‑service, and supportive automation together in one platform, Dash® helps healthcare organizations modernize patient access without adding operational complexity.
Solution Features
- Voice AI agents for inbound call handling and intelligent routing
- Voice AI support for routine scheduling requests
- AI-enabled live chat
- AI-powered virtual chat agents
- Automated text, email, and voice patient reminders
- Population messaging
- Targeted health campaigns
- Two-way HIPAA-compliant chat
- Surveys
- Unified scheduling dashboard across multi-locations
- Real-time Greenway Health integration
- Provider, location, visit-type, and chief complaint configuration
- 24/7 digital scheduling access
- Appointment management
- Automated waitlist management
- Sequential scheduling
- Referral activation
- Insurance eligibility verification
- Reporting and analytics
- HIPAA, HITRUST, and SOC 2 compliant
- Internal team chat and messaging
- Digital registration, consent forms, and check-in
- Insurance and ID capture
- Pre-visit cost estimates
- Digital payment experience
- Pre-visit balance collection
Videos
Dash Schedule Explainer Video
Dash Voice AI Explainer Video
Raleigh Orthopaedics Customer Video
