Episode 57 - All Onboard: Incorporating Intergy
Daniela Padilla of Treasure Coast Community Health shares how to incorporate Intergy, and EHR platforms, into your practice. As an EHR trainer, Padilla knows firsthand the importance of making sure new staff members at your practice are up to speed on the software providers they use daily to enhance patient care.
Learn about Intergy, getting your staff onboard for the EHR, and how to stay on top of software updates.
Click here to schedule a conversation with a Greenway representative.
Joe Agostinelli: On this episode of Putting Possibility into Practice, we're talking Intergy and incorporating in EHR into your practice. We will talk with an EHR trainer from one of our sites in which we're proud to partner with and we'll give you the details of what goes into integrating that EHR and getting your staff onboard of a new EHR. This is Putting Possibility into Practice, and it starts right now.
I'm Joe Agostinelli, the social media manager at Greenway Health. And thank you for tuning into this episode of our podcast, Putting Possibility into Practice. If this is your first time, we are glad you have found our podcast on your platform of choice. And whatever platform it is that you're listening on, we do invite you to subscribe to our podcast so that you'll receive notifications of when new episodes are uploaded each week. And if you're a returning listener, thanks for coming back. As I mentioned, on this episode we are talking about incorporated in EHR into your practice, getting the staff onboard and what goes into that. And I am privileged to welcome from Treasure Coast Community Health, Daniela Paddila. And I think I said that correct. She is the interview trainer as I mentioned for Treasure Coast Community Health. Daniela, did I pronounce the name right?
Daniela Padilla: That is correct. Thank you very much.
Joe: We practiced off-mic so I figured I would get it right. But thank you for joining me for this episode.
Daniela: Thank you so much, Joe.
Joe: First for, we've had some folks on from Treasure Coast Community Health in the past, but for those who may not remember, talk a little bit about the Treasure Coast Community Health the practice, where you guys are located, the specialties that you serve.
Daniela: Oh, awesome. Thank you. So, we are located on the east coast of Florida, to be more exact, in the Treasure Coast and in River County. We have seven different locations. that includes a staff of about 200 to 250 employees. With the seven different locations, we have about five to seven providers. We have behavior health, GYN, internal practice, and pediatrics.
Joe: So, a lot going on at Treasure Coast Community Health. Now, you are the Intergy trainer, so discuss your role as an EHR trainer and as an Intergy trainer and how your role ensures that providers and the practice staff are up to speed using the technology available to provide great patient care every day.
Daniela: So, my role it's pretty much making sure that all of the workflows are up-to-date when you guys are incorporating new updates to the system. I am in charge of taking the release notes and creating the workflow that's going to work for our patients and then for our employees. As far as that, we wanna make sure that everything is an easy workflow where everybody doesn't get confused. What I love about Intergy is that you have multiple ways of doing one thing and it will all follow the correct workflow, but also it follows the flow for that and new employee. Not always do people understand one way and it's great to have multiple ways of doing it but as long as the workflows at the end of the day, it's the correct workflow.
Joe: So, let's say I'm a new staff member that comes onboard at Treasure Coast, is there a process that you guys have for somebody who may not be familiar with the platform or hasn't used it in the past?
Daniela: Yes. Absolutely, yes. So, we do have a new employee workflow and what I do pretty much in the beginning of the day is that I set up the preferences, the icons, things that it would work on your role. And Intergy, you can do billing, you can do front desk scheduling. So, it has multiple ways but I like to make it to their role, therefore, it doesn't get confusing and they don't go out of place and start clicking on the different things that the Intergy system offers.
Joe: And is there certain training requirements that you guys have for your staff? Are there certain... do you do ongoing education as you mentioned every time there's updates, obviously after you refresh folks?
Daniela: Yes. We do. We always are updating our workflows and we also have staff meetings monthly. So, therefore, we're always making sure that everything's up-to-date and where everyone is up-to-date with their workflows.
Joe: So, for a practice who may be considering Intergy or a practice who may be considering integrating Intergy but maybe they're on one of our other products, what would your advice be to them as to getting, is it... is it easy to get on board for Intergy? What has your experience been about bringing new staff members onboard and incorporating new versions into the practice?
Daniela: Well, you know, I always say that the system is very easy going, very. Coming from my experience, who I never was in the medical field, I grabbed it really quick. I was able to understand quickly. So, what I also love is that Greenway is very customer centered. So, if there's any time that we have a question, we know we can call Greenway and they can work around how is it not working for us. Yeah.
So, for example, for someone who is coming onboard or is looking as Intergy as a product they would like to purchase, I think it's very integrated with the different practices. Like I mentioned earlier, we have GYN, we have behavioral health, we have pediatrics, and we work with dental as well, which is part of it our dental department, they do work with Greenway. And like I said, it's very customer center which is very important to us.
Joe: And that's an interesting point to hit on because there's so many different specialties out there and maybe for a practice, maybe just an OBGYN practice or just a dental practice or just more specialized and not wide-ranging as Treasurer Coast. It works just as well in one specialty as well as the other.
Daniela: Correct. Yes. I definitely agree with that.
Joe: How do you as an EHR trainer stay on top of what's in the pipeline, what's being developed, what's coming out, when updates are pushed out? How do you get ahead of that so then you can then give that knowledge and train your staff?
Daniela: So, a lot of it, I'm subscribed to a lot of the emails and that's how we know what's coming up next. And then we also do a lot of the webinars that you guys offer which is great because it gives us a head start of what could be happening a couple of weeks or in a couple of months. So, then at the same time, it gives me a head start of how am I going to start working on my workflow for my front desk staff or for the medical side.
Joe: And it's interesting you talked about not having... you didn't come from a medical background. For somebody for you, this was all what did you do beforehand and what was it like getting up to speed on something like Intergy for yourself?
Daniela: So, I worked retail for 10 years, so I had no medical experience. And that's what I always encouraged to the new employees, don't get overwhelmed because if you have any medical experience, hey, you got one step in, as in if you don't have any medical experience you feel like, "Oh, my gosh. This is too much." But in all reality, once you start working on it and once you start clicking and you restart doing your workflow, everything's going to be like, "Okay. Now, it makes sense." Yes. It takes a couple of one or two weeks but then eventually, it's so repetitive and what you're doing it's so easy that it's just going to with the same workflow for your day.
Joe: And something I didn't ask earlier and I meant to ask when we talked about how big Treasure Coast is and I think you said about 200 staff members. How does it work trainer wise? Are you the only trainer? Do you have a team of trainers? How does that work?
Daniela: Yes. So, there is five of us and that will be including my manager, myself, which is the Intergy trainer, and then we have three EHR trainers. Yes. And then my manager, which is sure Cher De Kiba.
Daniela: Yes. And I love my team.
Joe: So, for a practice who may be considering not even, we talked about the implementation and the training, but for a practice who may be considering just Intergy as a whole, no matter the specialty you seem to be pleased with it, what advice would you give them if they're shopping around?
Daniela: For sure. Yes. Like I said, always try it out, look at it, but it's very important. I think a company that is focused on customer service, it's great because you know that if you want to try it out and if you wanna give it a shot and some things might not be working for you, you can always call them and they can explain to you how the system works or maybe some things that you don't know or you don't understand. They are more than happy to explain to you the workflow of things or the possible way how to do the things.
Joe: And how have you, not coming from the medical background, seen the evolution of the EHR in the time that you've been in the field from when you first started to now? And just twofold, going forward, what do you think is next on the horizon for the health care field when it comes to EHR?
Daniela: Well, I've seen it progress a lot. I started as a front desk person, so it is possible. And as I built up into the trainer, I learned a lot of different things that in the front desk didn't make any sense to me. But now that I've done it I'm like, "Oh, you could do this. Oh." Like yesterday, I learned something new that I didn't even know it was possible. I think that's great always seeing that there's more possibilities and that you can always use the system to how you want it to be or how it best fits your organization.
Joe: If you could design the EHR of the future, is there something missing now that you would be like, oh, it would be great if it had this feature or maybe something can be done a little easier or ease burdens of either providers or somebody else in the office on using it? What would your ideal feature be that may not be... you said you just learned something new yesterday. So, what was your ideal feature be to say, "Oh, I didn't even know I could do this."
Daniela: So, my ideal feature for Intergy really would be double-click on the patient's name and the chart would open up. That would be great because right now you have to make select the patient, right-click, and then open up the patient's chart. And then I have noticed that when I'm training new employees, they want to double-click and open up the patient. But if you're an appointment scheduler, you're actually gonna book another appointment, as in to just the chart opening up. And because we are so used to double-clicking on something and it opens for you, and that's most of the internet. So, that would be great.
Joe: So, well, we'll see if we can get that into a future version as we continue to develop into our next generation platform, we'll see what we can do.
Daniela: Thank you so much.
Joe: Thank you for joining me on this episode and if you missed it, that was Daniela Paddila. She is the Intergy Trainer for Treasure Coast Community Health. And for more information on Intergy and the product solutions that Greenway Health offers its providers, customers, and if you're thinking of looking into more of our product solutions, visit our website at www.greenwayhealth.com.
As I mentioned in the intro to this podcast, we hope that you will subscribe to our podcast on your platform of choice and we are on a number of platforms including iTunes, Google Play Podcast, Stitcher FM, SoundCloud, Spotify, Lipson, TuneIn Radio, and look for more platforms coming soon. And if you subscribe on whatever platform it is you use, you'll get notifications every week new episodes are published. I'm Joe Agostinelli, the Social Media Manager at Greenway Health. And this has been another episode of Putting Possibility into Practice. Thanks for listening.