Good news in healthcare: Celebrating Greenway clients

Greenway Health is proud to support healthcare organizations in their everyday work — from front-office processes, to provider workflows, to back-office billing — to deliver high-quality patient care.

Extraordinary times call for extraordinary measures, however. Considering the recent challenges affecting the healthcare industry, our clients’ pursuits of excellence are even more worthy of sharing.

In this first installment of our new blog series, “Good news in healthcare,” we shine a light on positive stories from Greenway clients.

Read on to learn how they ended 2020 on a strong note and are already making strides in the new year.

1. Helping their communities

Several practices collected donations for food pantries and other charities in their communities. We especially want to highlight how Obstetrics & Gynecology Specialists and Amana Family Practice have made a difference.

Brittany Piersanti, Registered Nurse/Greenway Clinical Admin at Obstetrics & Gynecology Specialists, P.C., said her practice collaborated with a local organization to serve as a donation drop-off location for essential personal care items for high school students.

“We had 58 gift cards on a love tree in our clinic for local children.”

Elizabeth Momany, Chief Financial Officer

During the holiday season, Amana Family Practice found a creative way to engage staff and patients in giving.

“We had 58 gift cards on a love tree in our clinic for local children,” said Elizabeth Momany, Chief Financial Officer. “Patients at our clinic and staff and providers took the cards. All were gone within 10 days. Now the gifts are piling up to be distributed at Christmas.”

2. COVID-19 testing and vaccine administration

Many practices have juggled COVID-19 testing and, more recently, vaccine administration in addition to their typical day-to-day work. By December 2020, Sayre Health Center had administered 25,000 COVID-19 tests at its office.

Angelica Sanchez, IT/EMR Specialist at Kenosha Community Health Center, described how her practice went above and beyond to bring COVID-19 testing to its community.

“We have been working with the local health department using our mobile unit for COVID-19 testing at a local college and just found a temporary site at a local bank to continue our COVID testing during the upcoming winter months in Kenosha, Wisconsin,” Angelica said.

3. Enhanced check-in workflows

COVID-19 has brought many changes to existing processes, such as check-in workflows. We’ve heard from several clients that they recently revamped their check-in process with virtual or automated registration.

Medamorph, LLC rolled out a new pre-registration process in which patients fill out paperwork at home prior to their appointment, and ConnextCare implemented kiosks and temperature scanners for a contactless check-in.

4. Practice efficiency and quality improvements

We’re proud of how our clients worked to boost efficiency and streamline processes, while striving to improve care quality and the patient experience.

"We have also started to implement ‘F’ codes to help demonstrate our commitment to quality."

Trisha Currin, Director of Clinical Operations and Compliance

Southern Dominion Health System refined its referral tracking process and looped in additional practice staff to help.

Michele Newbanks, EMR Specialist/Assistant Administrator at Mid America Physician Services, LLC, told us her practice moved into a new office and welcomed Trish Arnold, a new Women’s Health Nurse Practitioner.

Trisha Currin, Director of Clinical Operations and Compliance, said, “We have also started to implement ‘F’ codes to help demonstrate our commitment to quality.”

Lisa Kerns, Administrator at Primary Care Associates, P.C., said her practice modified templates to utilize “F” codes and to reach its goals for Healthcare Effectiveness Data and Information Set (HEDIS). The group was recognized for excellence in patient care by Humana and UnitedHealthcare.

Additionally, practices are constantly working to stay up to date with changes from the Centers for Medicare & Medicaid Services (CMS).

Michael Popp, President of MJP Healthcare Consulting, told us his organization has provided training to more than 100 providers in preparation for the upcoming 2021 E/M coding and documentation changes.

5. Practice staff recognized for excellence

We also want to give shout-outs to three individuals for their significant achievements:

Medical Colleagues of Texas recognized one of its providers for being named “Physician of the Year” by a local hospital.
Kathleen Duncan, Billing Office Manager/Certified Coder at Southwest Family Physicians, recently passed her Certified Professional Biller (CPB) exam through American Academy of Professional Coders (AAPC). She now holds this certification in addition to the Certified Professional Coder (CPC) and Certified Risk Adjustment Coder (CRC) certifications.
Glendale Neurological Associates, P.C. shared that one of its staff members testified before Michigan Legislature to help patients get copay assistance for the administration of costly infusions and injections.

Congratulations to each of these individuals for their outstanding efforts!

Tell us your good news!

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