EHR integrations for COVID-19: resources and solutions from our Marketplace Partners

Telemedicine

Telemedicine gives practices an alternative to office visits, enabling them to care for patients while decreasing the risk of exposure for patients and practice staff. To adapt to the unprecedented challenges of the COVID-19 pandemic, the Centers for Medicare & Medicaid Services (CMS) has expanded telehealth services to Medicare patients.

Introducing Greenway Telehealth™

Greenway will be offering its own telehealth Solution Greenway Telehealth™, available in fall 2020. Learn more

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Updox | view partner solution

Updox enables practices to communicate with patients in a HIPAA-compliant format — share lab results, answer patient questions, and follow up after visits.

• [Infographic] How to triage phone calls and scheduling for the Coronavirus with Video Chat 
  To help you triage phone calls and schedule with video chat during the COVID-19 pandemic, view and print this free infographic from Updox. 

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IM Your Doc | view partner solution

IM Your Doc is a HIPAA-compliant, real-time communication platform designed to improve patient engagement and facilitate conversations between providers.

• [Flyer] The time for remote monitoring is now
  IM Your Doc offers a straightforward onboarding process that quickly sets you up to care for patients remotely. 

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Chiron Health | view partner solution

Telemedicine software Chiron Health is designed to get physicians and mid-level providers fully reimbursed for video visits through private payers.

• [Flyer] Treat your patients virtually
  With Chiron Health, you can ensure continuity of care for your patients with secure text, voice, and video telehealth options.

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Digital check-in solutions

Digital check-in call save time for your front desk staff and capture all necessary information, while providing a smooth check-in experience for patients. Now more than ever, digital check-in solutions are vital to reducing face-to-face interactions and protecting staff from exposure risk. 

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Phreesia | view partner solution

Phreesia’s Patient Intake Platform provides digital intake and consent forms to save office staff time and transform the patient experience. For patients who require in-person care, Phreesia Mobile now enables practices to gather all necessary information while reducing contact between patients and staff — a process Phreesia calls the “zero-contact intake.” 

• [Digital Resources] Identify patients with COVID-19 risk factors
  To provide support amid the pandemic, Phreesia has created a resource page to help practices screen patients and stay up to date on COVID-19 best practices. You’ll find recorded webinars, product updates, and posts with insights and stories from Phreesia users.

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Workflow efficiency support

From scanning and faxing solutions to online scheduling tools, our Marketplace Partners offer products to increase your workflow efficiency and give you time back to focus on patient care.

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Abyde | view partner solution

Abyde’s user-friendly solution simplifies complex HIPAA compliance requirements and helps practices prepare for possible HIPAA audits through easy access to required documentation. 

Abyde has stepped up its support by offering its support team’s expertise to all Greenway clients, even those that are not Abyde clients. The Abyde team can explain how to proceed if a staff member or patient tests positive for COVID-19 and help you identify what information you can share through secure messaging. You can reach Abyde at 800-594-0883, option 2, or at support@abyde.com. 

• [Blog] Handling HIPAA during public health emergencies
  If you’re interested in learning how HIPAA applies to the current public health crisis, read Abyde’s blog “Handling HIPAA during public health emergencies” for guidelines on disclosing protected health information (PHI) during the COVID-19 pandemic.
• Additional resources from Abyde
  • [Decision flowchart] May I disclose protected health information?
  • [FAQ] HIPAA and COVID-19

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assess UR health | view partner solution

Helping providers with identification, treatment, and awareness of mental and behavioral health conditions, assessURhealth does not require additional staff resources. The tool can screen for conditions such as depression, somatic symptoms, anxiety risk, alcohol misuse, opioid risk, postnatal depression, and PTSD.

Amid the uncertainty and fear surrounding the COVID-19 crisis, assessURhealth can assist providers in diagnosing and managing patients’ anxiety and depression.

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Luma Health | view partner solution

Luma Health is a cloud-based application for connecting patients to care quickly, keeping schedules full, and engaging patients in their care plans.
Luma Health recommends that phone scripts and online scheduling solutions such as Luma Health’s Patient Scheduling+ solution include the following questions:

• Have you been in contact with an individual who was diagnosed with COVID-19?
• Do you have a fever greater than 100.4, a cough, or difficulty breathing?

If patients answer “Yes” to either question, Luma Health recommends encouraging them to postpone visits if possible. For patients who require treatment, continue with the scheduling script but activate any response plans your practice has in place.

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Providerflow | view partner solution

Providerflow offers cloud-based document scanning and faxing solutions to reduce time spent scanning paper charts and processing inbound and outbound faxes.

Providerflow understands the importance of seamless communication between providers, especially now. In response to many client requests for mass fax capabilities, Providerflow will now send mass faxes to any list provided, within 48 hours of receiving your information.

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Relatient | view partner solution

Relatient is an industry-recognized, award-winning SaaS-based patient-centered engagement company for custom outreach based on clinical data. To retain patients, boost outcomes, and close care gaps, Relatient Health Campaigns solutions offers targeted patient campaigns via automated text, email, and voice outreach.

• [Webinar] Physician Practices: Strategies for Long-Term Success Survive the Pandemic Financially
  Relatient sponsored Ziegler, a specialty investment bank, to share expert insights on how to benefit from the CARES Act and survive the financial impacts of this pandemic. Ziegler presents financial modeling scenario analysis, as well as federal and private funding sources available to practices, physician groups, and hospitals.
• [E-book] Using Patient Engagement Solutions to Communicate with Patients During the COVID-19 Pandemic
  This e-book explains how healthcare organizations can use patient engagement software to stay connected and keep patients safe and informed during the public health emergency.
• [Blog] Using Patient Engagement Solutions to Communicate with Patients During the COVID-19 Pandemic
  As the widespread impact of COVID-19 creates a new reality for the healthcare industry, medical practices are on the front lines. Find out how patient engagement tools can help.

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Billing optimization

As practices navigate the unique challenges of this public health crisis, convenient billing solutions can help maintain much-needed cash flow and lighten the load for front office and billing staff.

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Professional Office Services | view partner solution

POS helps practices improve profitability with industry-leading patient payment services such as customized patient statements and user-friendly online bill pay solutions.

To assist practices in communicating important information during the pandemic, POS has created a webpage that gives examples of practice reopening letters, telehealth promotion postcards, COVID-19 patient education posters and handouts, and more. 

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Patient acquisition and engagement

When your practice is unable to see patients in-person, you can use patient engagement tools from our Marketplace Partners to address their concerns, share helpful information, and keep in touch.

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Santovia | view partner solution

Santovia offers shared decision-making tools and best-in-class patient education videos and handouts, covering the patient journey from pediatrics to geriatrics.

ViewMedica, Santovia’s partner for patient education video services, has made the following COVID-19 videos available for use on client websites — at no cost. Contact Santovia’s team for help determining which content is right for your practice.

• Human Coronaviruses
• How COVID-19 Spreads
• Simple Ways to Avoid COVID-19
• Dealing with the Stress of Self-Isolation
• Importance of Hand Washing
• Symptoms of COVID-19 Infection
• Caring for Someone Who Has COVID-19
• Disinfecting Your Home of COVID-19

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Additional COVID-19 resources from Greenway

We will continue to update this page as our Marketplace Partners offer additional solutions and resources to help your practice. For the latest on Greenway’s response to COVID-19 and tips for ensuring business continuity, visit our dedicated page for COVID-19 updates and resources.

Visit COVID-19 resource page