Pediatric practice cuts no-show rate by over one-third through PCMH program
They considered it the “gold standard.”
A pediatric practice sought recognition for its performance and found the answer through the Patient-Centered Medical Home (PCMH) program.
Since its founding in 1987, Roswell Pediatric Center has grown to 18 providers, including 12 doctors and six nurse practitioners (NPs). A Prime Suite user since 2010, the practice serves about 30,000 patients at three locations in suburban Atlanta.
“We thought we did a good job. We wanted to confirm that we were doing a good job,” said Laurie Viebrock, Practice Administrator.
PCMH recognition would attest to Roswell’s quality of care and superior levels of safety and coordination. Additionally, the recognition could motivate the team and put the practice in line for financial incentives from insurance carriers.
Based on this understanding, in 2017 the practice formed a core group to work toward PCMH recognition.
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