In late 2023, Clinical Urology Associates faced back-to-back disruptions—from the nationwide Change Healthcare cyberattack to the unexpected departure of their lead coder. As a high-volume practice, these challenges could have severely impacted cash flow and operations.

Instead, with the support of Greenway^® Revenue Services, the practice remained steady. By pivoting to manual payment tracking and paper claims, they preserved financial continuity, improved their clean claims rate, and reduced days in A/R. Strong collaboration and trust allowed them not only to stay on track, but to grow—opening a new location in Jacksonville, Alabama, in 2024.