Patient engagement tools: Practices can securely send prevention messages to patients, encouraging smoking cessation and other lung-healthy habits. Patients can also securely share messages with providers and staff, and safely send health records to other providers electronically.
Appointment reminder tools: Providers can minimize no-shows by sending customized, automated appointment reminders by phone, email or text. Providers can also automate encouraging text messages to patients trying to quit smoking.
Analytics tools: Use powerful analytics tools to identify patients with COPD risk factors and engage them in preventive care activities.
Analytics tools and patient engagement tools: Use these solutions together to identify patients with COPD who have missed appointments and encourage them to schedule an appointment to check on their symptoms and discuss the effectiveness of inhalers or other medications.
Patients can also contact providers to report side effects, request appointments or engage in other non-emergency communications between appointments.
Information exchange tools: Using electronic information exchange, primary care physicians, pulmonologists and other providers can easily share information on a patient’s care plan, medication and other health information. This helps protect patients from dangerous drug interactions and ensures providers’ records are always up to date.
Electronic health records (EHRs): Greenway Health’s EHR has hundreds of clinical templates to help providers easily document chronic cough, bronchitis and other common conditions associated with progressive lung diseases.
Eligibility verification: Providers can help reduce out-of-pocket costs for the growing number of patients covered by high-deductible health plans by factoring cost into care plans. For example, practices can confirm insurance coverage prior to prescribing medications, labs or procedures and — when clinically appropriate — providers can consider alternative treatment that is covered under the patient’s plan.
Medical billing solutions: Greenway Health also offers revenue cycle management (RCM) services to help practices maintain profitability even when treating asthma and other traditionally low-revenue-generating conditions. RCM services include billing functions such as sending collections letters and processing payments, as well as proactive analysis of financial performance to identify opportunities for improvement, including training staff on best practices for collecting payment.