Greenway PeopleLynk

Solution by Greenway® Made

Greenway®, a leading information technology partner to healthcare providers, has acquired PeopleLYNK, an innovative patient engagement solution. PeopleLYNK promotes patient engagement in cooperation with PrimeSUITE®, Greenway’s integrated practice management and electronic health record offering. 

Integrates with:

Prime Suite

Categories:

Greenway Solutions
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Key Benefits

  • API Certified
  • Fully Automated and Integrated
  • Patient-Preferred Delivery Methods
  • Real-Time and Scheduled Interactions
  • Bidirectional Communication
  • Multi-Location Compatible
  • Interaction Center and Dashboard
  • Multilingual 

Care with a personal touch

Today’s healthcare consumers want excellent care with a personal touch. Communication is a vital part of that personal touch. Greenway Link from Greenway Health empowers providers to communicate with their patients the way patients desire — without extra work for practice staff. From appointments to prescriptions, practices can send automated messages to patients in real time or as scheduled.

Patients have the flexibility to decide how the practice communicates with them — and they aren’t restricted to just one method. Plus, because Greenway Link offers two-way communications, patients can easily respond to messages.

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Engage

Show patients that your care stretches beyond the office door. Greenway Link automates communications so you can stay in touch with patients throughout the year. Improve care, communication, satisfaction, retention and revenue — without creating extra work for your staff.

  • Appointments: Send information for scheduled appointments
  • Recalls: Remind patients to schedule future appointments
  • Labs: Inform patients of lab results
  • No-shows: Notify patients of missed appointments
  • Prescriptions: Notify patients when a prescription has been sent to the pharmacy
  • Birthdays: Send birthday messages to patients based on age and/or sex

How it works

Greenway Link enables you to create links to your patients. A link schedules real-time and recurring interactions triggered by patient-related events and customized by practice locations and resources. You decide when a link is sent, what the link contains, and how the link is delivered to patients.

Here’s an example:

A new patient calls and schedules an appointment. Within minutes, Greenway Link sends the patient a real-time confirmation via text that the patient can add to her smartphone calendar.

Because this patient is new, your practice creates a link to send an email a few days later with information about the practice and the physician, how to find the practice’s page on Facebook, and what to expect at the first appointment.

Two days before the patient’s appointment, Greenway Link sends a reminder via text and voice, and driving directions via email.

During the appointment, you order some lab work for your patient. Once you’ve reviewed the results and marked them normal, the patient receives a text reporting the normal results.

The day after the appointment, the patient receives an email thanking her for choosing your practice.

With Greenway Link, all of this can be done without creating extra work for your staff. Once you create your links, you don’t need to change your workflow.

Delivery methods

In today’s connected world, patients expect a choice in how they receive communications. With Greenway Link from Greenway, your patients can choose to receive Greenway Link in the format most convenient to them, including:

  • Email
  • Secure email
  • Text
  • Mobile app
  • Voice

Greenway. For health.

Greenway Health is committed to providing industry-leading solutions to best serve the needs of our customers and their patients. Greenway Link from Greenway is one of a rich array of solutions designed to improve patient engagement, health outcomes and revenue for your organization.