Amid the “great resignation,” losing even one person can put a tremendous strain on a healthcare practice. When providers don’t submit claims on time, there’s lost revenue, which translates to lost paychecks … resulting in a vicious cycle.
That’s where the Greenway revenue cycle management partnership comes in. The Greenway Revenue Services (GRS) team is here to support clients in key areas of the revenue cycle — helping simplify billing, ease administrative burdens, and identify revenue opportunities. What’s more, we’ve made important changes to align with the future of healthcare revenue cycle management.
Meet our Senior Vice President of Revenue Services
It’s our pleasure to introduce Susan Kohler, Senior Vice President of Revenue Services.
When Susan joined Greenway as Chief Compliance Officer in 2018, she brought more than 10 years of compliance experience, as well as 15 years of healthcare operations experience. She also served in the U.S. Navy Reserve and U.S. Army Reserve Nurse Corps.
Susan understands the challenge practices face in generating revenue as claims mount and pressure rises. Her goal is to expand the scope of GRS, employ automation to take care of repetitive tasks, and help clients tackle staffing shortages.
“Clients who had billing in-house are struggling. Staffing challenges have had a sizeable impact on the industry.” —Susan Kohler
Looking ahead the future of revenue cycle management, here are three tips from Susan to keep in mind:
- Hiring has become a major challenge for clients, with ramifications that may be long-term. For this reason, it’s important to have a billing partner that will stay on top of claims. All too often, a practice doesn’t experience the significance of this challenge until claims begin to accumulate.
- GRS offers a select service that can handle any part of the core revenue cycle process for submitting, managing, or posting payments, in case the practice itself cannot. Our team can help practices achieve critical wins across the spectrum of revenue cycle management.
- Automation has numerous applications in revenue cycle management. It may be, for example, that a bot can apply unused credits automatically. Because we understand where customized processes exist, we can activate automation to manage repetitive tasks.
Susan and her team are eager to help clients succeed.
Aligning with the future of healthcare revenue cycle management
Recently, we dug into clients’ experience with GRS and applied their feedback. Here’s what they can expect to achieve:
- Cost savings and increased efficiencies
- Insight into their practice’s financial health
- A better experience adopting current hardware and software versions
- Assistance facilitating product education and new staff onboarding
- A valued partnership that acts as an extension of your practice
… And we ask that clients do the following:
- Choose preferred services from our comprehensive list of revenue cycle management offerings
- Maintain open communication
- Share long-term goals and priorities, as well as any shifting needs
- Participate in scheduled meetings, based on their preference for frequency
- Keep us updated on their success and achievements
A GRS partnership ensures access not just access to support, but also to product knowledge, specialty-specific expertise, regulatory reporting, analysis, and more.
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