Customer Support

A critical part of the total Greenway Experience.

Expert support to help ensure your success

Greenway’s Customer Support team is carefully built with experts in clinical environments and advanced information technology to support our customers’ success.

Our services preserve and extend your investment in Greenway solutions through ongoing customer care and a true dedication to what we call “service is the main thing.” While advocating your organization’s needs to other Greenway departments, our support professionals also handle all aspects of support requests through our national call centers.

Upgrades made simple

The Greenway support team oversees direct electronic delivery of upgrades when they’re scheduled. To meet the broad range of services you may require, the Customer Support team has four main focus areas for customer care:

  • Practice management
  • Clinical support
  • Electronic data interchange (EDI)
  • Technical support

These areas are staffed with professionals of varied backgrounds that include Microsoft Certified Professionals (MCP), Microsoft Certified Systems Engineers (MCSE), transcriptionists, nurses, insurance carriers, practice, and software support experts.

Measuring your satisfaction

Greenway is consistently earning national recognition for customer satisfaction, ease of use and advanced functionality, as measured by KLAS Enterprises, LLC, Black Book Rankings and our own ongoing “What is your experience?®” surveys and on-site, in-depth meetings. We appreciate customers’ impartial, constructive comments as we work to continuously enhance our solutions and service.

Experience service excellence. Experience Greenway.