Professional Services

Deployment services to make and keep you successful.

Our commitment to you

  • Empower customers through our software and services by providing timely and effective health information technology training and implementation services
  • Lay the foundation for a successful and optimized medical practice, clinic or health system, leading to sustainable, optimized outcomes and long-term success

Qualified, expert support

Greenway’s team consists of well-trained and qualified members experienced in RN, LVN, practice management, certified coding, consulting, HIPAA compliance, project management and PMI certification, among others. These individuals work together along with dedicated members of your organization to help ensure the success of your implementation.

Plans tailored for your success

Implementation plans are tailored to your needs. But remember that the value you receive from our innovative solutions will be only as good as your investment in the implementation and the training of your team.

Meaningful use: This plan — backed by the Greenway Guarantee — prepares your organization to fulfill the functionality and reporting criteria necessary to achieve federal EHR meaningful use incentive payments. The plan provides an overview and detailed analyses of EHR and practice management workflows, as well as Greenway’s ONC-ACB 2011/2012 and 2014 Complete EHR certification level which, when combined, help ensure successful attainment of the maximum ARRA-certified EHR adoption incentive funds.

CORE/PLUS: The CORE/PLUS plan offers basic functionality training that enables customers to independently leverage an array of helpful resources including eLearning tools, documentation and videos to prepare for implementation of our solutions. With CORE/PLUS, all project management hours are delivered remotely. The PLUS option gives customers the opportunity to purchase additional training as they deem appropriate for their organization.

Flexible solution delivery: Our flexible solutions can be provided either using the latest cloud-based technology, on your premises in your own data center, or remotely through a third-party provider. While each plan delivers the same Greenway solution and functionality, the implementation plan for receiving our solution through the cloud understandably varies from installing the solution on-site. Similar to the CORE/PLUS plan, customers implementing our cloud-based service solution can independently utilize our eLearning tools, documentation and videos to prepare for the implementation.

Greenway success team

Each customer is assigned a team that will manage and work with them closely to help ensure the success of their PrimeSUITE implementation and Greenway experience. This team will consist of the following well-qualified resources:

  • Implementation manager
  • Implementation specialist
  • Expert trainers
  • Solution services specialist
  • Data migration engineer
  • Field engineer

Distance learning options

As well as implementation and training provided at your site, we also offer a range of convenient and cost-effective customized remote training services.

  • eLearning — Online courses, “Free Friday” sessions and videos
  • Greenway University — Certified User classes for practice management and clinical participants, held at our offices

Laser focus on award-winning customer service

Because of our commitment to an exceptional Greenway experience, our customers’ comments have led us to receive an industry-leading 13 Best in KLAS recognitions. In addition, we continue to receive many other KLAS rankings, as well as those from Black Book Rankings, Frost & Sullivan and other independent firms.

Greenway’s consistent recognition from our customers participating in the extensive KLAS customer-satisfaction surveys illustrates our continued commitment to product excellence and superior customer service. The Greenway team takes KLAS recognitions extremely seriously and is proud of our accomplishments and awards.

We believe so strongly in the KLAS process that we mirror KLAS’ methodology in our internal reviews for feedback about development, usability, workflow, functionality and peer-to-peer sharing.